How long is the return period?
The return period of the product purchased online is 14 days.
How can I return the product I purchased?
- Defective Product: It is the production and product-related situations that prevent the product from fulfilling its purpose of use and the main functions specified in the product information.
- For defective products, the shipping cost belongs to our company, and you can send it to us by filling out the form on membership.
- The decision that the product is defective is made by authorized technical services. Defects encountered after this period will be considered under warranty.
- You can get information from our phone number 0212 659 76 76 for the problems you encounter during the warranty period.
- The shipping costs of the order are reflected to the customer in the returns without any problems and using the customer's right of withdrawal. Since this price will be over the contracted cargo fees of our company, it will not be a high price for the customer.
- Return the product you want to return by filling out the return form at the bottom of your invoice.
- Which shipping company should I send my return with? Who pays the shipping fee?
- In all return transactions made in accordance with the return procedure, send the products from any MNG Cargo branch with the following agreement information.
- Please deliver MNG Cargo with the agreement code 549721143 to the address of İstoç Toptancılar Çarşısı 2408. Sokak 40.ada no:43 Bağcılar / İstanbul.
- For shipments you make out of the specified agreement, the shipping cost must be covered by the customer. Otherwise, the counter-paid shipment will not be delivered.
- How can I cancel my order before it is shipped?
- If you want to cancel your order before it is shipped, you can cancel it from the "My Orders" section of your subscription under the "Order detail" section.
- The order cancellation process is valid for orders that are in the "Order Received" status, and cannot be canceled if your order is in the "Preparing" status.
- After the cargo reaches you, you can send it for return by filling out the return form from membership.
How to return the orders placed with the corporate invoice option?
- If the invoice of the product is issued on behalf of the company, it is obligatory to send the 'return invoice' and 'return waybill' (or invoice with delivery note) issued by the institution for the return process. Otherwise, the orders that have been invoiced on behalf of the institutions cannot be returned.
Which products are excluded from returns?
- All products whose defects are detected by the authorized technical units can be returned, but returns without an excuse cannot be made in the following cases.
- Bottles, pacifiers, breast pads, diapers, breast pumps, etc. products included in the entire hygienic group.
- In gelatin, blister or vacuum packaged products, those whose packaging has been opened or damaged, DVD, VCD, book, magazine, etc. copyable products.
- Underwear and washed textile products, food products (food, beverage, etc.)
- FMCG products without protective bands (cream, shampoo, etc.)
- Products sold at a discount in the display / opportunity corner aisle and the defect of which has already been indicated.
- All used products (even if they are suitable for the return and exchange period due to the loss of their salability feature, there is no return or exchange)
- Products with damaged packaging: The product to be replaced must be in perfect, complete and original box as at the time of purchase. It is not possible to return or exchange the products that cannot be delivered complete and undamaged with their box, packaging and standard accessories, if any.
What is the refund period for returns?
- The time for the refund to be reflected in the account is max. It is 5 working days.
- It may take a few days for your refund to reflect on your credit card for reasons originating from your bank. If you think that your return has not been made within a reasonable time, please inform us on our "contact us" page or by calling 0212 659 76 76.
- In accordance with the working principle of the banks, the repayments of the products you have purchased in installments will also be reflected on your statement in line with the same installment plan.
What is the return address?
- Return address: Uzun İç ve Dış Tic. Ltd Sti - İstoç Trade Center 2408 street number 39-41-43 Bağcılar / Istanbul / Turkey
Can my refund be made to a different bank account or credit card?
- Refunds are made through banks' online payment systems. Due to bank restrictions, refunds are made only in accordance with the card, account and payment type used for payment.
If the packaging of the product is damaged, can I still return it?
- If the packaging of the returned product is damaged by the user and therefore the product's ability to be resold at full price is lost, a 20% deduction is applied during the return process and the return is made with the missing price accordingly.
- These products are sold at a discount in the opportunity aisles of our stores. Wellgro reserves the right not to take the product back depending on the amount of packaging damage.
The product was damaged from the cargo, what should I do in this case?
- If the product is damaged, dented or wet in the package delivered to you: If you notice the situation during the delivery, do not take the package.
- If you noticed the situation after delivery: You need to take photos of the product and the box.
- You can send the damaged products to us for exchange / return by filling out the exchange / return form on the membership.
- After performing the aforementioned transactions, the products will be sent back to you intact or the product price will be refunded.